voilà - Point Of Sales
POS Voilà is a point-of-sale system designed to streamline customer service and sales operations in offline stores. This system enables sales associates (SA) to efficiently process transactions, track inventory, and manage customer orders. Additionally, it supports the settlement process, providing accurate and real-time data for the SA team to reconcile sales and ensure smooth business operations. POS Voilà enhances the in-store experience while optimizing backend processes for staff.
Client
voilà - Point Of Sales
Year
2022
Scope
Product Designer
Problem Statement
Currently, order management is handled manually, and settlement processes are still done using Excel, leading to inefficiencies, longer processing times, and an increased risk of human error when entering transaction amounts. This creates challenges in maintaining accuracy and streamlining operations, especially in high-paced environments.
Goals
Automate order management to reduce manual work and improve efficiency.
Implement a streamlined settlement process to eliminate errors and save time.
Provide real-time tracking of transactions for better accuracy and quicker reconciliation.
Enhance overall customer service by making in-store operations more efficient and error-free.
Solution
Automate Order Management
Digitize and automate the order process, reducing manual work and increasing speed, ensuring a more efficient workflow and better service for customers.
Simplify Settlement Process
Transition from using Excel to a more reliable, automated settlement system that eliminates human errors and speeds up reconciliation.
Real-Time Transaction Tracking
Implement real-time tracking of all transactions to ensure greater accuracy and allow the SA team to quickly and efficiently review sales data.
Enhance Operational Efficiency
Streamline the entire in-store operation, from order management to settlement, ensuring smoother and faster processes for both staff and customers.
